Last updated: 9th October 2026
WHMDeskCloud (WHMDC) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, register for an account, use our services, or use the WHMDC Companion app.
We may collect and process the following categories of information:
We use personal data for the following purposes:
We process personal data in accordance with UK GDPR under one or more of the following legal bases:
WHMDC is installed and operated on your own server environment. We do not access, collect, or process the data stored within your WHMDC installation. For licensing and update purposes, the Software may make automated API requests to our licensing servers to validate licence status. These requests are limited to technical and licence-related information and do not include access to, or transmission of, customer content or data stored within your installation.
The WHMDC Companion app (the “App”) is for staff who use a WHMDC installation. The App connects only to the installation you pair it with. Clients, invoices, quotes, orders, tickets, and other records you view or change in the App stay on that installation. We do not receive that content on WHMDC servers.
When you connect a phone, that installation stores:
Sign-in tokens are kept in the phone’s secure storage. They are removed from the phone when you disconnect it. An administrator can also revoke the device from the installation, which signs that phone out.
Push notifications are optional. If you allow them, the notification token is sent to your installation and notices are delivered through Apple Push Notification service, Google Firebase Cloud Messaging, and Expo’s push service. You can turn notifications off in the App or in your phone settings. Turning them off removes the token from the installation.
The camera is used only when you choose to scan a pairing code or take a photo. If you choose a photo from your library for your profile picture or a support ticket, that photo is uploaded to your installation. The App does not browse your photo library in the background, and it does not read or upload videos from your library.
Face ID, Touch ID, face unlock, and fingerprint unlock are optional and are checked by your phone. We do not collect or store biometric data. The App only remembers, on the phone, whether you chose to use that unlock method.
The App does not show advertising and does not use a third-party analytics or crash-reporting service.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.
We may use trusted third-party service providers (such as hosting, licensing, analytics, or email providers) to operate parts of our services. These providers process personal data only on our instructions and in compliance with applicable data protection laws.
Under UK GDPR and applicable data protection laws, you have the right to:
We use cookies and similar technologies to enhance user experience and analyse website usage. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.
If you have questions about this Privacy Policy or how we handle personal data, please contact us at [email protected].